Customer case study
Historic Blue Moon Hotel
New York City · Zentry Pilot
Across all 22 rooms, Historic Blue Moon Hotel generated 3,598 recorded lock events — with 98.9% of recorded events granted.
98.9%
of recorded lock events were granted
3,558 of 3,598 recorded events
3,598
Recorded lock events
768
Digital keys issued
22
Rooms with real lock activity
What the customer said
“Our guests loved the convenience of remote unlock. The digital keys downloaded quickly, and everything worked seamlessly for us.”
How Zentry was used
Historic Blue Moon used Zentry across all 22 rooms in live hotel operations, with both PIN access and remote unlock actively used throughout the property.
574
Guests
393
Remote unlocks used by guests
131
Lock events in a single day, at peak
How guests and staff got through the door
3,165
Successful PIN entries
0
Failed PIN events observed
PIN entry accounted for approximately 88% of all recorded lock events.
393
Remote unlocks used by guests
Remote unlock saw real use throughout the pilot. The hotel's Director of Operations reported that guests enjoyed the convenience of unlocking this way.
Bluetooth access was not used because the property did not have BLE-capable locks.
See whether Zentry fits your property.
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